The focus is on modern IT service management. Key topics include ITIL® 4, agile methods, and contemporary IT operating models. The aim is to manage IT services efficiently, align them clearly, and adapt them to customer requirements.

Supplementary practical content on DevOps and Kanban supports implementation in everyday life. The focus is on process optimization, continuous improvement, and the secure handling of complex IT structures.

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modules

  • Fundamentals of IT service management according to ITIL® 4, including key terms, principles, and the service value chain. The focus is on understanding modern ITIL® approaches and their added value for organizations.

    Certification: ITIL® 4 Foundation

    ITIL® / PRINCE2® / PRINCE2 Agile® / MSP® / M_o_R® / P3O® / MoP® / MoV® / AgileSHIFT® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.

  • Practical implementation of IT services from development to operation. Topics covered include incident, problem, and change management, as well as efficient service delivery.

    Certification: ITIL® 4 Specialist: Create, Deliver & Support (CDS)

    ITIL® / PRINCE2® / PRINCE2 Agile® / MSP® / M_o_R® / P3O® / MoP® / MoV® / AgileSHIFT® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.

  • Active shaping of customer relationships and service experiences. Topics include customer journey mapping, SLA management, and targeted communication to increase service quality and customer satisfaction.

    Certification: ITIL® 4 Specialist: Drive Stakeholder Value (DSV)

    ITIL® / PRINCE2® / PRINCE2 Agile® / MSP® / M_o_R® / P3O® / MoP® / MoV® / AgileSHIFT® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.

  • Focus on fast, agile IT environments with modern technologies. The course covers automation, lean principles, and methods for the rapid delivery of digital products and services.

    Certification: ITIL® 4 Specialist High Velocity IT (HVIT)

    ITIL® / PRINCE2® / PRINCE2 Agile® / MSP® / M_o_R® / P3O® / MoP® / MoV® / AgileSHIFT® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.

  • Strategic management and continuous improvement of IT services. Topics include governance, planning, measurability, and agile development of organizations.

    Certification: ITIL® 4 Strategist Direct Plan and Improve (DPI)

    ITIL® / PRINCE2® / PRINCE2 Agile® / MSP® / M_o_R® / P3O® / MoP® / MoV® / AgileSHIFT® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.

  • DevOps Foundation serves as a fundamental element that teaches a set of established practices for collaboration and communication between development and operations teams throughout the entire lifecycle of services and applications.

    Certification: EXIN® DevOps Foundation

  • Kanban is an approach to controlling production processes that aims to make the value chain efficient across multiple stages of the process. Buffer stocks are removed and replenished without having to follow a fixed schedule.

    Certification: EXIN® Kanban Foundation

  • Project Management PRINCE2® 7 with Exam / PMP: Teaches structured methods for professional project management.
  • EXIN® Agile Scrum Foundation: Introduction to agile working methods with a focus on the roles, processes, and principles of Scrum.
  • ITIL® 4 Strategic Leader (ITIL® 4 SL) with exam: Alignment of IT service management with digital business strategies at a strategic level.

Start date: Individual entry is possible at any time.
Duration: 4 months full-time. For part-time students, the duration is extended accordingly.
Implementation: Live online lessons with structured learning and exam preparation as well as accompanying support from mentors.
Location: Participation in the training center or flexibly remote from home.

Target group:
Suitable for professionals with an IT or business background, for example in business informatics, industrial engineering, IT management, or process management.

Prerequisites:
The individual's level of knowledge determines the appropriate combination of modules. Content can be combined flexibly. Basic English skills are required.

Funding: Full coverage
of costs by the Employment Agency is possible. For employees, there is also a funding option under the Qualification Opportunities Act and/or within the framework of short-time work.

We are
AZAV certified. Together, we develop a suitable continuing education strategy to specifically support professional goals. An individual, modular training plan enables maximum flexibility and sustainable career development.