AI+ Customer Service™

Price
Net: 397,00 €
VAT.: 75,43 €

Duration
1 day

For companies and job seekers:
this course is 100% fundable!

Location

Course Language
English

Training Solutions
WalkIn^®

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A fresh look at service processes shows how AI speeds up communication, improves quality, and elegantly automates routine tasks. Modern systems ensure accurate responses, smart workflows, and a greater focus on challenging service cases.

Key topics

AI-supported dialogue models and assistance functions.
Automation of recurring processes.
Analysis of service data for better decisions.
Generative AI for high-quality interactions.
Tools for scalable, consistent support processes.

Prerequisite:
Basic understanding of digital work environments and interest in AI-based solutions.

Target audience:
People from service, support, operations, quality management, or related areas who want to use modern AI methods in a practical way.

This creates a path to the future that strengthens service work, makes processes smarter, and prepares organizations for AI-based communication.

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course content

AI introduction for customer service

Overview of AI
The importance of AI in customer service

Understanding AI technologies

Overview of machine learning
Natural language processing (NLP)
Deep learning and neural networks
AI-powered analytics

Data collection and analysis

Collection of customer data
Data quality and integrity
Analysis of data to gain insights
Applying insights to improve customer service

Implementation of AI solutions

AI solutions for customer service
Integration into customer service systems
Training and change management
Measuring the impact of AI on customer service

Optimizing the customer experience

Personalized customer interactions using AI
Increasing service efficiency with AI
Case studies: Successful AI implementations in customer service

Ethical considerations and trust

Ethical use of AI in customer service
Building trust through transparency
Compliance with data protection regulations

The future of AI in customer service

New trends and advances in AI technologies
Innovative use cases for AI in customer service
Preparing for AI development in customer service
Ethical and social considerations

Development of an AI strategy for the company

Developing a strategic plan for the implementation and further development of AI
Promotion of an AI-oriented corporate culture
Overcoming challenges and measuring success

Optional module: AI agents for customer service

What are AI agents?
Types of AI agents
Applications and trends of AI agents in customer service

Your training will be 100% funded

Our funding schemes are available exclusively to participants who live or work in Germany. Funding is not available outside Germany.

For career starters, job seekers, career changers, startups, experienced professionals, those looking to advance their careers, specialists, etc.

The QCG program for everyone in the company

Further information

The education voucher for all job seekers

Further information

Frequently asked questions

What does AI+ Customer Service™ teach?

Provides practical knowledge on how AI is used in customer service—from chatbots to automated processes.

Who benefits most from AI+ Customer Service™?

Ideal for support teams, service professionals, digital workers, and anyone who wants to improve customer experiences through AI.

What are the requirements for AI+ Customer Service™?

Basic knowledge of digital work is sufficient. No prior knowledge of programming or AI is required.

How does AI+ Customer Service™ differ from traditional service training?

Instead of soft skills, the focus is on modern AI solutions, smart workflows, and automated processes.

What skills are developed through AI+ Customer Service™?

Training covers the use of AI tools, data analysis in service, automated communication, and AI-based optimization.

What tools and platforms are covered in AI+ Customer Service™?

The course will showcase practical AI tools such as Zendesk, Freddy AI, Octane AI, and Rul.ai, which are used for chatbots, automation, analysis, and optimized customer service workflows.

Is AI+ Customer Service™ also suitable for beginners?