Price Net: € VAT: €
Price Price on Request
Duration
4 days
Location
Course Language English
Training Solutions Online Live
Modern service organizations are facing increasing expectations in terms of speed, quality, and consistency. Digital platforms bundle processes, data, and interactions into an integrated customer experience. Current cloud solutions create the basis for efficient processes, transparent communication, and sustainable service quality.
Key topics
Prerequisite
Basic understanding of CRM concepts, service processes, or digital customer service, as well as initial experience with Microsoft cloud applications.
Target group
Specialist and IT-related roles in customer service, support, process management, and consulting who use service-oriented systems strategically and operationally.
Digital service platforms are becoming key control instruments for customer satisfaction and efficiency. In-depth knowledge of modern service architectures strengthens the ability to implement complex requirements in a structured manner and to further develop service processes in the long term.
Our funding schemes are available exclusively to participants who live or work in Germany. Funding is not available outside Germany.
For career starters, job seekers, career changers, startups, experienced professionals, those looking to advance their careers, specialists, etc.
