MB-230 Dynamics 365 Customer Service

Price
Net €
VAT €

Price
Price on Request

Duration
4 days

For companies and job seekers:
this course is 100% fundable!

Location

Course Language
English

Training Solutions
Online Live

Request a consultation Add to favorites Print as PDF

Modern service organizations are facing increasing expectations in terms of speed, quality, and consistency. Digital platforms bundle processes, data, and interactions into an integrated customer experience. Current cloud solutions create the basis for efficient processes, transparent communication, and sustainable service quality.

Key topics

Architecture and core functions of Dynamics 365 Customer Service.
Omnichannel approaches for consistent customer interactions.
Knowledge management and intelligent case handling.
Automation, workflows, and service level logic.
Evaluation of service data and performance metrics.

Prerequisite
Basic understanding of CRM concepts, service processes, or digital customer service, as well as initial experience with Microsoft cloud applications.

Target group
Specialist and IT-related roles in customer service, support, process management, and consulting who use service-oriented systems strategically and operationally.

Digital service platforms are becoming key control instruments for customer satisfaction and efficiency. In-depth knowledge of modern service architectures strengthens the ability to implement complex requirements in a structured manner and to further develop service processes in the long term.

Print as PDF

Course content

Overview of customer service