MB-280T01 Configure Dynamics 365 customer experience model-driven apps
Price Net € VAT €
Price Price on Request
Duration
1 day
Location
Course Language English
Training Solutions Online Live
Digital customer experiences require structured applications, clear data models, and consistent processes. Model-driven apps form the basis for consistent customer experience solutions in Dynamics 365.
Key topics
- Structure and logic of model-driven apps.
- Tables, relationships, and data structures.
- Forms, views, and business rules.
- Business process flows for standardized procedures.
- Customer experience functions and integration.
- Security concepts, roles, and permissions.
Prerequisites
Basic knowledge of Dynamics 365, Microsoft Power Platform, or CRM systems, as well as an understanding of business processes and data logic.
Target audience
Professionals from IT, consulting, business analysis, and application-oriented development with a focus on CRM and customer experience platforms.
Structured work with model-driven apps creates stable, scalable solutions and supports the modern, data-oriented further development of digital customer processes.
- Microsoft Dataverse Work Environments
- Developer environments
- Creating and managing environments
- Create Dataverse database instance
- Add users and roles
- Managing environment settings
- Performing operations in environments
- Table properties
- Connections between tables
- Security and logic mechanisms in Dataverse
- Dataverse validation
- Dual-write versus virtual tables
- Recognizing tables and their types in Dataverse
- Creating custom tables
- Enabling file attachments in tables
- Licensing requirements per table type
- Defining columns in Dataverse
- Dataverse column types
- Add column to table
- Set primary column
- Column restrictions in tables
- Automatic numbering of columns
- Creating alternate keys
- Meaning of the selection column
- Selection columns
- Default selection option
- Displaying data in tables
- Create or edit views of table data
- Import options for Dataverse data
- Upload data to a table
- Export options for Dataverse data
- Performing data exports
- Add, update, or delete data in tables using Excel
- Import data with Power Query
- Overview of various data sources
- Use of campaign data
- Power Automate as an extension for Power Apps
- Linking tables – Overview
- Available relationship types in Microsoft Dataverse
- Creating one-to-many relationships between tables
- Creating many-to-many relationships between tables
- Editing and deleting relationships
- Introduction to business rules
- Components of a business rule
- Creation of business rules
- Set up rollup column
- Create calculation column
- Creating and customizing commands
- Using traditional commands
- Using Power Fx
- Duplicate row
- Use of multiple data sources
- Integrate and document data sources
- Notifications and confirmations
- Application lifecycle in the CLI
- Using AutoSave
- JavaScript for commands
- Determine command range
- Create views in the Power Apps Maker Portal
- Filter and sort Dataverse data
- Power Query: Import static data
- Dynamic data import with Power Query
- Creation of a flexible Word template
- Developing a customizable Excel template
- Excel data export
- Excel data processing and updating
- Dataverse tools for data processing
- Check Power BI Dataverse integration
