MS-721 Collaboration Communications Systems Engineer
Price Net € VAT €
Price Price on Request
Duration
4 days
Location
Course Language English
Training Solutions Online Live
Communication systems have a significant impact on how efficiently teams work together. Cloud-based collaboration solutions combine telephony, meetings, and messaging to form a central technical foundation for modern working environments.
Key topics
- Technical design of collaboration and communication architectures.
- Integration and operation of voice, meeting, and messaging services.
- Security, compliance, and identity concepts.
- Monitoring, analysis, and structured troubleshooting.
- Hybrid scenarios and migration of existing communication systems.
Prerequisites
Experience with Microsoft 365, basic network knowledge, and practical experience with cloud or unified communications environments are required.
Target group
IT specialist roles in administration, engineering, and architecture with a focus on collaboration, communication, and cloud-based infrastructures.
A deep understanding of collaboration communications strengthens technical stability, supports scalable IT strategies, and enables sustainable, efficient collaboration in complex system landscapes.
- Planning for easy Teams Phone deployment.
- Plan for advanced Teams Phone calling options.
- Plan for Teams phones and devices.
- Describe the requirements of the Teams Network
- Evaluating organizational bandwidth requirements with the Teams Network Planner
- Assessing the network with the Teams Network Assessment Tool
- Optimizing the network and WiFi for media flow
- Optimizing media flow with QoS
- Understanding the interaction between Skype and Teams
- Plan the implementation of Skype for Business Server Hybrid
- Describe the prerequisites required for migration
- Configure Skype for Business Server Hybrid
- Migrate users and devices to Teams
- Configuring emergency addresses
- Managing Microsoft Calling Plan numbers
- Setting up and managing Operator Connect and Teams Phone Mobile
- Understanding Teams Phone policies and configuration options
- Configuring audio conferencing and communication credits
- Describe the differences between automatic switchboards and queues.
- Design an auto attendant to collect information from callers.
- Explain how automatic switchboards are set up to implement the plan.
- Demonstrate how to plan call queues to manage large numbers of callers.
- Describe how to configure queues to notify agents and route calls.
- Explain how to plan licensing for automatic switchboards and call queues.
- Explanation of how to configure and connect a session border controller (SBC).
- Describe the process for configuring basic and advanced voice routing.
- Description of how to set up users, implement number translation, and create and assign dial plans.
- Explanation of how to configure and connect a Survivable Branch Appliance (SBA).
- Describe how Teams Phone interacts with other Microsoft services.
- Configure and integrate third-party policy-based compliance recording.
- Configure and integrate third-party contact center solutions.
- Design and register voice bots for custom-developed solutions.
- Enable users for Teams Phone with calling plans and Teams Phone Mobile or Operator Connect if this is configured for the tenant.
- Enable users for Direct Routing.
- Manage options per user for Teams Phone.
- Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams rooms with voice services.
- Distinguish between the different options for deploying and managing devices.
- Deploy Teams phones and Teams displays.
- Configure Teams Phone for Microsoft Teams Rooms.
- Manage Teams devices in the Teams Admin Center and Teams Rooms Pro Management Portal.
- Diagnosing and troubleshooting issues with phone number assignment.
- Diagnosis and troubleshooting of problems with Microsoft Teams clients.
- Diagnosing and troubleshooting call errors and quality issues.
- Reporting and troubleshooting Teams calls using the Call Quality Dashboard (CQD).
- Diagnosing and troubleshooting Direct Routing issues.
- Troubleshooting and monitoring Teams devices using the Teams Rooms Pro portal.
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