MS-721 Collaboration Communications Systems Engineer

Price
Net: €
VAT: €

Price
Price on Request

Duration
4 days

For companies and job seekers:
this course is 100% fundable!

Location

Course Language
German

Training Solutions
Connected Classroom

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Communication systems have a significant impact on how efficiently teams work together. Cloud-based collaboration solutions combine telephony, meetings, and messaging to form a central technical foundation for modern working environments.

Key topics

Technical design of collaboration and communication architectures.
Integration and operation of voice, meeting, and messaging services.
Security, compliance, and identity concepts.
Monitoring, analysis, and structured troubleshooting.
Hybrid scenarios and migration of existing communication systems.

Prerequisites
Experience with Microsoft 365, basic network knowledge, and practical experience with cloud or unified communications environments are required.

Target group
IT specialist roles in administration, engineering, and architecture with a focus on collaboration, communication, and cloud-based infrastructures.

A deep understanding of collaboration communications strengthens technical stability, supports scalable IT strategies, and enables sustainable, efficient collaboration in complex system landscapes.

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Course content

Teams Telephony

Planning for easy Teams Phone deployment.
Plan for advanced Teams Phone calling options.
Plan for Teams phones and devices.

Teams Media

Describe the requirements of the Teams Network
Evaluating organizational bandwidth requirements with the Teams Network Planner
Assessing the network with the Teams Network Assessment Tool
Optimizing the network and WiFi for media flow
Optimizing media flow with QoS

Skype for Business Server to Teams

Understanding the interaction between Skype and Teams
Plan the implementation of Skype for Business Server Hybrid
Describe the prerequisites required for migration
Configure Skype for Business Server Hybrid
Migrate users and devices to Teams

Teams Phone

Configuring emergency addresses
Managing Microsoft Calling Plan numbers
Setting up and managing Operator Connect and Teams Phone Mobile
Understanding Teams Phone policies and configuration options
Configuring audio conferencing and communication credits

Switching centers and queues

Describe the differences between automatic switchboards and queues.
Design an auto attendant to collect information from callers.
Explain how automatic switchboards are set up to implement the plan.
Demonstrate how to plan call queues to manage large numbers of callers.
Describe how to configure queues to notify agents and route calls.
Explain how to plan licensing for automatic switchboards and call queues.

Teams Phone with Direct Routing

Explanation of how to configure and connect a session border controller (SBC).
Describe the process for configuring basic and advanced voice routing.
Description of how to set up users, implement number translation, and create and assign dial plans.
Explanation of how to configure and connect a Survivable Branch Appliance (SBA).

Additional services

Describe how Teams Phone interacts with other Microsoft services.
Configure and integrate third-party policy-based compliance recording.
Configure and integrate third-party contact center solutions.
Design and register voice bots for custom-developed solutions.

Language user

Enable users for Teams Phone with calling plans and Teams Phone Mobile or Operator Connect if this is configured for the tenant.
Enable users for Direct Routing.
Manage options per user for Teams Phone.

Teams devices

Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams rooms with voice services.
Distinguish between the different options for deploying and managing devices.
Deploy Teams phones and Teams displays.
Configure Teams Phone for Microsoft Teams Rooms.
Manage Teams devices in the Teams Admin Center and Teams Rooms Pro Management Portal.

Teamwork

Diagnosing and troubleshooting issues with phone number assignment.
Diagnosis and troubleshooting of problems with Microsoft Teams clients.
Diagnosing and troubleshooting call errors and quality issues.
Reporting and troubleshooting Teams calls using the Call Quality Dashboard (CQD).
Diagnosing and troubleshooting Direct Routing issues.
Troubleshooting and monitoring Teams devices using the Teams Rooms Pro portal.

Your training will be 100% funded

Our funding schemes are available exclusively to participants who live or work in Germany. Funding is not available outside Germany.

For career starters, job seekers, career changers, startups, experienced professionals, those looking to advance their careers, specialists, etc.

The QCG program for everyone in the company

Further information

The education voucher for all job seekers

Further information

Frequently Asked Questions

What are the responsibilities of a Collaboration Communications Systems Engineer?

The focus is on the planning, implementation, and management of modern communication solutions using Microsoft Teams—from meetings and telephony to hybrid conferencing systems.

How are professional meeting and conference solutions developed?

This section covers the setup of Microsoft Teams Rooms, meeting rooms, audio equipment, and video solutions to enable reliable collaboration both on-site and remotely.

What role does business telephony play in Microsoft Teams?

Microsoft Teams is increasingly becoming the central communication platform. This course covers the basics of calling, voice solutions, and the integration of modern telephony features.

How are communication systems monitored and optimized?

A key focus is on analyzing connection quality, troubleshooting, and optimizing voice and video communication in Microsoft 365 environments.

What infrastructure is required for Microsoft Teams?

The content explains how networks, endpoints, identities, and Microsoft 365 services work together to ensure that communication solutions can be operated reliably and securely.

Why are hybrid meeting rooms so important today?

Many companies combine in-person and online meetings. This guide explains how to set up Microsoft Teams Rooms and configure them for seamless collaboration.

What technologies are part of modern communication platforms?

In addition to Microsoft Teams, the focus is on telephony, meetings, Microsoft Teams Rooms, audio and video conferencing systems, and their integration into existing IT environments.

What skills are taught in communication projects?

The course provides hands-on knowledge of planning, deploying, and administering modern collaboration and communication solutions using Microsoft technologies.

Do you have any further questions? Please contact us.

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