Implementing Cisco Collaboration Applications (CLICA)

Price
Net €
VAT €

Price
Price on Request

Duration
5 days

For companies and job seekers:
this course is 100% fundable!
 

Location

Course Language
English

Training Solutions
Online Live

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Digital collaboration thrives on powerful communication applications. Stability, security, and seamless integration form the basis for efficient voice, video, and messaging scenarios in modern IT environments.

Key topics

  • Structure and interaction of collaboration applications.
  • Implementation of voice, video, and conferencing services.
  • Security, availability, and performance.
  • Analysis, monitoring, and structured fault diagnosis.
  • Developments in unified communications and AI-supported functions.

Prerequisites
Solid basic knowledge of networks, IP communication, and collaboration technologies, as well as initial experience with Cisco systems.

Target group
Technical specialists from IT operations, system administration, and engineering with a focus on communication solutions.

Clear technical contexts and up-to-date practical knowledge strengthen the ability to embed collaboration applications in existing infrastructures in a sustainable and future-proof manner.

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Course content
  • Set up Cisco Unity Connection integration and troubleshoot errors.
  • Configure call processing for Cisco Unity Connection and troubleshoot errors.
  • Troubleshoot Cisco Unity Connection.
  • Set up Cisco Unity Express and resolve issues.
  • Set up single sign-on (SSO) for Cisco Unified Communications.
  • Integrating Cisco Unified Communications Manager IM, Presence, and Cisco Jabber.
  • Customize Cisco Unified Communications Manager IM, Presence, and Jabber features.
  • Configuring compliance and archiving for Cisco Unified Communications Manager IM and Presence.
  • Troubleshooting Cisco Unified Communications Manager IM and Presence.
  • Integrating Cisco Unified Attendant Console Advanced.
  • Implement call recording and monitoring.
  • Set up Cisco Unity Connection
  • Configuring call processors
  • Measures against billing fraud
  • Troubleshooting call handlers
  • Troubleshooting Cisco Unity Connection
  • Configuring Cisco Unity Express
  • Troubleshooting Unity Express
  • Setting up high availability for IM and presence
  • Implement Cisco Jabber
  • Centralized IM and presence configuration
  • Configuring IM and presence services
  • Enable message archiving and chat rooms
  • Resolve database connection
  • Resolve IM and presence high availability
  • Troubleshooting IM and presence service
  • Integrate Cisco Unified Attendant Console
  • Implement call recording with SPAN
  • Implement call recording for Cisco Unified Communications

Frequently asked questions

  • The focus is on the implementation and integration of Cisco collaboration applications for modern corporate communications.
  • Topics covered include Cisco Unified Communications, call control, messaging, presence functions, and collaboration services.
  • Relevant for IT professionals who plan, integrate, or provide technical support for Cisco-based communications solutions.
  • Basic knowledge of networks, IP telephony, and Cisco technologies makes it much easier to understand the content.
  • This knowledge supports the operation of modern communication platforms and strengthens your position in the IT and network environment.
  • They improve collaboration, accessibility, and efficiency through integrated voice, video, and messaging systems.
  • Digital collaboration, remote work, and secure communication make scalable platforms indispensable.
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