ITIL® 4 Foundation with Exam

Price
Net: 1.060,00 €
VAT.: 201,40 €

Duration
2 days

For companies and job seekers:
this course is 100% fundable!

Location

Course Language
German

Training Solutions
WalkIn^®

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Amid the rise of the cloud, AI, and increasing demands, the need for clear service structures is growing significantly. Modern organizations are therefore turning to methods that simplify collaboration, make processes easier to understand, and consistently align services with their value.

Key Topics

Introduction to Modern IT Service Management
Service Value Chain and Value Creation
Agile Mindset and DevOps Principles
Incident, problem, and change processes
Service Quality and Customer Value
Continuous Improvement in Operations
Governance and efficient collaboration

Prerequisites
Interest in IT organizations, digital services, and structured processes.

Target Audience
Employees from IT departments, service desks, operations, support, consulting, project teams, and digital transformation.

Modern service processes are now considered a key success factor for stable IT environments and efficient collaboration. This is precisely why sound service management is one of the most relevant foundations in the digital environment.

_{Registration for all ITIL^® courses requires participation in an exam. The cost of the exam is already included in the course price.}
_{ITIL^® / PRINCE2^® / PRINCE2 Agile^® / MSP^® / M_o_R^® / P3O^® / MoP^® / MoV^® / AgileSHIFT^® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.}

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Course Content

Introduction and Overview

Introduction, Overview

Key Concepts of Service Management

The Concept of Value
The Roles of Stakeholders and Service Consumers
The Roles of Stakeholders and Service Consumers - Activity
Service offerings
Creating Value with Services
Key Management Concepts - Quiz

Key Concepts of ITIL® 4

The Four Dimensions of Service Management
The Four Dimensions of Service Management - Activity | PESTLE Analysis
The ITIL^® Service VALUE System
Service Value Chain
Quiz for Review and Reflection

Management Practices

Purpose of the ITIL Practices
Overview of the Eight ITIL^® Practices
Core Management Practices - Part 1
Core Management Practices - Part 2
Core Management Practices - Part 3

Review of the course

Course Review
Sample Exam 1 ITIL^® 4 Foundation (German)
Sample Exam 2 ITIL^® 4 Foundation (German)
Test Exam 1 ITIL^® 4 Foundation (English)
Practice Exam 2 ITIL^® 4 Foundation (English)

Your training will be 100% funded

Our funding schemes are available exclusively to participants who live or work in Germany. Funding is not available outside Germany.

For career starters, job seekers, career changers, startups, experienced professionals, those looking to advance their careers, specialists, etc.

The QCG program for everyone in the company

Further information

The education voucher for all job seekers

Further information

Frequently Asked Questions

What is ITIL® 4 Foundation?

ITIL^® 4 Foundation is the entry-level certification for modern IT service management. It covers key concepts such as the Service Value System, Guiding Principles, and Practices. The goal is to establish a shared understanding of efficient IT services and improve collaboration between IT and the business.

Who is the ITIL® 4 Foundation certification intended for?

This certification is suitable for professionals in IT service management, support, operations, project management, and IT consulting. It is particularly relevant for roles that plan, deliver, or improve IT services.

What topics are covered in the ITIL® 4 Foundation exam?

The course covers the fundamentals of IT service management according to ITIL^® 4. This includes the Service Value System, the Service Value Chain, Guiding Principles, key practices, as well as terminology and roles for managing modern IT services.

Is the ITIL® 4 Foundation exam difficult to pass?

The exam is considered quite manageable with structured preparation. It covers basic terms, models, and relationships within the framework. An understanding of the core concepts is usually sufficient to successfully answer the multiple-choice questions.

What are the benefits of ITIL® 4 certification?

This certification attests to a solid understanding of IT service management. Companies benefit from standardized processes, more efficient services, and clearly defined roles. For professionals, it enhances career opportunities in IT operations, service management, and consulting.

What is the ITIL® 4 Foundation exam like?

The exam consists of multiple-choice questions on the fundamentals of the framework. It assesses candidates' understanding of key concepts, principles, and practices. The exam is administered by an accredited testing provider.

Do you need prior knowledge for ITIL® 4 Foundation?

No prior knowledge is required. The Foundation level covers all the basic concepts and models of IT service management and is therefore also suitable as an introduction to the ITIL^® framework.

What career benefits does ITIL® 4 Foundation offer?

This certification is particularly sought after in organizations with structured IT service management. It often serves as a stepping stone to roles such as Service Manager, Incident Manager, Process Owner, or IT Consultant.

Do you have any further questions? Please contact us.

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