ITIL® 4 Specialist Create, Deliver and Support (CDS) with exam

Price
Net €
VAT €

Price
Price on Request

Duration
3 days

For companies and job seekers:
this course is 100% fundable!

Location

Course Language
German

Training Solutions
Connected Classroom

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Competitiveness comes from reliable services and clearly managed processes. This requires integrated structures that combine development, operation, and support. Professional service management ensures transparency, quality, and stable performance in day-to-day business.

Key topics

Value-oriented service planning.
Organizational models and role models.
Service design and delivery.
Incident and problem management.
Knowledge management and service desk.
KPIs, reporting, and continuous optimization.

Prerequisite
ITIL^® 4 Foundation or comparable knowledge of service management.

Target group
IT professionals in operations, service managers, team leaders, process owners, support and delivery team leaders.

Structured methods and clear governance create the basis for resilient services, efficient collaboration, and sustainable service quality in dynamic IT environments.

_{Booking any ITIL^® course requires participation in an exam. The cost of the exam is already included in the course price.}
_{ITIL^® / PRINCE2^® / PRINCE2 Agile^® / MSP^® / M_o_R^® / P3O^® / MoP^® / MoV^® / AgileSHIFT^® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.}

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Course content

Planning service value streams

Understanding concepts and challenges in the service value system
Applying the "shift left" approach
Resource planning and management in the value system
Recognizing the benefits and value of information and technology

ITIL® practices for service development

Using the value stream for the design, development, and transition of new services
Contribution of ITIL practices to the value stream of a new service
Using the value stream for user support
Contribution of ITIL practices to the value stream of user support

Delivery and support services

Coordinate, prioritize, and structure work and activities
Providing and supporting services
Understanding the value and use of relevant elements in the service value system

Your training will be 100% funded

Our funding schemes are available exclusively to participants who live or work in Germany. Funding is not available outside Germany.

For career starters, job seekers, career changers, startups, experienced professionals, those looking to advance their careers, specialists, etc.

The QCG program for everyone in the company

Further information

The education voucher for all job seekers

Further information

Frequently asked questions

What does the ITIL® 4 Specialist Create, Deliver and Support (CDS) course teach?

The focus is on the practical implementation of IT services. Methods for service development, operation, support processes, value streams, and continuous improvement are taught. The goal is stable, efficient service delivery in modern IT organizations.

For whom is CDS certification particularly relevant?

Typical target groups are service managers, DevOps teams, IT operations managers, and service desk managers. The qualification is particularly relevant for roles responsible for service quality, operations, support, and delivery processes.

What are the requirements for participation?

A valid ITIL^® 4 Foundation certificate is required. This foundation ensures that key concepts such as the service value system, practices, and guiding principles are already familiar.

What topics does the CDS module cover?

The focus is on key topics related to service creation and service delivery. Topics covered include service value streams, service design and development, monitoring and support processes, team structures, organizational culture, and the integration of DevOps and Agile.

How does the ITIL® 4 CDS exam work?

The exam is a multiple-choice test with scenario-based questions. It assesses your understanding of service processes, value streams, and operational practices within modern IT service organizations.

What are the benefits of CDS certification for companies?

The added value lies in more stable services and more efficient operating processes. Organizations benefit from clearly structured value streams, improved support processes, and better integrated development and operating processes.

What skills are demonstrated after certification?

Demonstrated in-depth knowledge of planning, developing, and supporting IT services. This includes process design, service integration, team organization, and methods for ensuring stable service delivery.

What role does CDS play within the ITIL® 4 qualification structure?

The module is part of the ITIL^® 4 Managing Professional Track. It deepens operational service skills and forms a central foundation for advanced roles in IT service management.

Do you have any further questions? Please contact us.

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