ITIL® 4 Strategist Direct Plan and Improve (DPI) with exam

Price
Net €
VAT €

Price
Price on Request

Duration
3 days

For companies and job seekers:
this course is 100% fundable!

Location

Course Language
German

Training Solutions
Connected Classroom

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Clear strategies, measurable improvement, and sustainable management of modern IT organizations are the focus of this continuing education program. The emphasis is on governance, continuous optimization, and data-based decision-making processes in the digital environment. IT service management is linked to agile methods, AI-supported analysis, and current frameworks.

Key topics

Governance, risk and compliance management.
Strategy development and target control.
Continual improvement model.
Key figures, KPIs, and performance measurement.
Change enablement and organizational development.
Integration of Agile, DevOps, and AI.

Prerequisite
Basic knowledge of IT service management and understanding of key ITIL^® 4 practices.

Target group
Specialists and managers from IT, service management, digitalization, process management, and consulting.

Strategic thinking, structured planning, and continuous improvement strengthen the competitiveness of modern IT services. Sound knowledge supports sustainable decisions and promotes effective optimization in dynamic, digitally driven organizations.

_{Booking any ITIL^® course requires participation in an exam. The cost of the exam is already included in the course price.}
_{ITIL^® / PRINCE2^® / PRINCE2 Agile^® / MSP^® / M_o_R^® / P3O^® / MoP^® / MoV^® / AgileSHIFT^® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.}

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Course content

Direction, planning, and improvement

Summary of important ITIL® 4 terms

Management and planning

Distribute goals and requirements in a targeted manner
Effectively define strategies, controls, and guidelines
Position decision-making authority correctly

Governance, Risk, and Compliance (GRC)

Recognizing risk and risk management in DPI
Understanding the influence of governance on DPI
Designing appropriate controls

Continuous optimization

Apply the ITIL® model for continuous improvement to optimize the service value system
Identify assessment objectives, outputs, requirements, and criteria
Select appropriate assessment methods for specific situations
Define and prioritize the results of an improvement

Communication and management

Understanding organizational change and its benefits
Identification and management of interest groups
Communicating with and influencing others
Establishing feedback channels
Creation of effective interfaces along the value chain

Measurement and reporting

Define indicators and metrics to support objectives

Value streams and practices

Distinguishing between value streams and practices
Understanding the impact on planning and improvement
Understanding the 4 dimensions
Applying guiding principles
Performing value stream mapping
Optimizing workflows
Eliminate waste
Ensuring and utilizing feedback

Your training will be 100% funded

Our funding schemes are available exclusively to participants who live or work in Germany. Funding is not available outside Germany.

For career starters, job seekers, career changers, startups, experienced professionals, those looking to advance their careers, specialists, etc.

The QCG program for everyone in the company

Further information

The education voucher for all job seekers

Further information

Frequently Asked Questions

What does the ITIL® 4 Strategist Direct, Plan, and Improve (DPI) certification cover?

The course focuses on governance, strategic planning, and continuous improvement in service management. Topics covered include governance models, goal setting, measurement methods, organizational development, and practical approaches to optimizing digital services.

Who should consider the ITIL® 4 Strategist DPI certification?

This certification is particularly relevant for IT managers, service managers, process owners, project managers, and IT service management professionals. Roles involving responsibility for strategy, governance, or improvement initiatives will also benefit from the course content.

What are the requirements for participation?

The ITIL^® 4 Foundation certification is required. This foundation ensures that participants are already familiar with key concepts of IT service management, allowing for an efficient in-depth exploration of strategic and organizational topics.

What topics are covered in the Strategist module?

The focus is on governance, strategic direction, decision-making structures, and improvement models. Additional topics covered include service measurability, risk management, organizational change, and the implementation of improvement initiatives.

What are the benefits of the DPI module for businesses?

Structured management and improvement models help companies align IT services with business strategies. At the same time, clear decision-making processes, defined goals, and measurable improvement programs enhance the efficiency of service organizations.

How does the ITIL® 4 DPI exam work?

The exam assesses candidates' understanding of strategic management and improvement approaches in IT service management. It evaluates knowledge of governance, planning, performance measurement, and methods for the continuous optimization of services.

What role does DPI play within the ITIL® 4 framework?

This module is part of the ITIL^® Managing Professional certification level and can also count toward the ITIL^® Strategic Leader track. In this way, it bridges operational service processes with strategic business management.

What skills will be strengthened after certification?

Key skills include strategic planning, structured decision-making, and systematic service improvement. In addition, competencies in governance, performance evaluation, organizational development, and the management of complex IT service environments are developed.

Do you have any further questions? Please contact us.

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