ITIL^® 5 – Modern IT Service Management for the Digital Future

Successfully applying ITIL^® best practices in the field. This certification track provides the skills needed to plan, implement, monitor, and continuously improve modern IT services.

The following modules are included in the “ITIL^® Practice Manager” certification:

• ITIL^® Foundation as a foundation,
• a specialization module*—choose from:
  • ITIL^® Monitor, Support, and Fulfill,
  • ITIL^® Plan, Implement, and Control,
  • ITIL^® Collaborate, Assure, and Improve,
• as well as ITIL^® Transformation for the successful planning, management, and implementation of change initiatives.

*Coming soon. The specialization module is selected based on the individual’s role and professional field.

The certification path for modern IT service management. Provides practical guidance on how to successfully develop, manage, and continuously improve products, services, and digital experiences throughout their entire lifecycle. The following modules

are required for the “ITIL^® Managing Professional” certification:

• ITIL^® Foundation as a foundation,
• ITIL^® Product,
• ITIL^® Service,
• ITIL^® Experience,
• as well as ITIL^® Transformation for the successful implementation of change initiatives.

The ITIL^® Strategic Leader certification focuses on the strategic management of modern IT organizations. It teaches how to develop IT strategies, successfully implement changes, and align service management with corporate goals.

The following modules are required for the “ITIL^® Strategic Leader” certification:

• ITIL^® Foundation as a prerequisite,
• ITIL^® Strategy,
• ITIL^® Transformation for planning, managing, and successfully implementing transformation and change processes.
  
  

The ITIL^® Master is the highest level of ITIL^® 5 certification. It validates comprehensive expertise in IT service management, as well as the ability to successfully implement and continuously refine ITIL^® practices, governance, and service strategies in complex organizations.The following certifications

are required for “ITIL^® Master” status:

• ITIL^® Practice Manager
• ITIL^® Managing Professional
• ITIL^® Strategic Leader
  
  

Managing Artificial Intelligence Responsibly with ITIL^®: The ITIL^® AI Governance Module combines proven ITIL^® principles with the requirements of modern AI governance. It focuses on strategies and best practices for the transparent, secure, and responsible use of artificial intelligence.

Topics covered include risk management, transparency, accountability, compliance, and regulatory requirements. Practical approaches help organizations establish AI in a sustainable, secure, and compliant manner.

The fastest path from ITIL^® 4 or ITIL^® v3 to ITIL^® 5: The Transition module updates existing skills and teaches the latest best practices for modern IT service management. A

prerequisite is ITIL^® v3 Expert or ITIL^® 4 Managing Professional certification. This direct transition saves time and leads to ITIL^® 5 Managing Professional certification without having to retake all the modules.

The Practice Manager focuses on the practical implementation of individual ITIL^® practices and their optimization in day-to-day operations. The Managing Professional takes a holistic approach and develops competencies for the planning, delivery, and continuous improvement of digital services.

The Strategic Leader is designed for executives and decision-makers who want to develop IT strategies, manage change, and closely align IT with corporate goals.

Yes. The ITIL^® Foundation serves as the foundation for the advanced certification paths: Practice Manager, Managing Professional, and Strategic Leader.

No. ITIL^® AI Governance is a standalone extension module that supplements the ITIL^® 5 certification paths with content on the responsible use of artificial intelligence.

The Transition track is designed for individuals who already hold an ITIL^® v3 Expert or ITIL^® 4 Managing Professional certification and wish to transition directly to ITIL^® 5.