ITIL® AI Governance (Version 5) with Exam

Price
Net €
VAT €

Price
Price on Request

Duration
3 days

For companies and job seekers:
this course is 100% fundable!
 

Location

Course Language
German

Training Solutions
Connected Classroom

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Amid innovation, regulation, and automation, new demands are emerging for digital services. AI systems must be transparent, secure, and managed responsibly so that technological development builds trust over the long term and delivers real added value.

Key Topics

  • Governance models for AI-based services
  • Risk management and compliance requirements
  • Responsible AI and ethical guidelines
  • Integrating AI into service value streams
  • Transparent decision-making processes
  • Aligning ITIL®, AI, and Business Goals

Prerequisites
Some prior exposure to IT service management, governance, or digital organizational structures is helpful.

Target Audience
Specialists and managers in IT, digitalization, AI, service management, security, compliance, and corporate governance.

Clearly defined governance structures provide guidance in an increasingly AI-driven IT landscape. This knowledge becomes particularly important in the interplay between automation, accountability, and business value.


Registration for an ITIL® course includes mandatory participation in the corresponding certification exam. The exam fee is already included in the total price of the course. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV®, AgileSHIFT®, and the Swirl logo are registered trademarks of the PeopleCert Group. They are used under license from PeopleCert. All rights reserved.

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Course Content
  • Governance for AI Services in the ITIL® Context
  • Accountability, Transparency, and Control of AI Services
  • Transparency and Documentation of AI Decisions
  • Assessment of the impact on customers, employees, and organizations
  • Planning, Implementation, and Operation of AI Solutions
  • Further development, monitoring, and quality assurance
  • Managing Risks, Bias, Uncertainties, and Compliance
  • Implementation of ethical standards and trust-building measures
  • Transparency in AI and Decision-Making
  • Governance and Responsibilities for Risk Reduction

Frequently Asked Questions

  • AI directly influences processes, decisions, and services. Clear governance reduces risks and promotes transparency.
  • The focus is on AI guidelines, compliance, risk management, ethical standards, and AI-driven service strategies.
  • Greater control over AI processes, better decisions, and enhanced security for digital services and automation.
  • A lack of transparency, compliance issues, uncertain decisions, and rising operational risks can slow down processes.
  • These include governance frameworks, AI analytics platforms, risk management tools, and automated service management solutions.
  • Relevant to IT service management, digital transformation, compliance, security, AI operations, and strategic IT governance.
  • Modern services are increasingly based on AI. Governance ensures that innovation remains manageable and transparent.
  • The certification validates up-to-date knowledge of AI governance and enhances the visibility of modern ITSM and AI skills.
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