ITIL® Experience (Version 5) with Exam

Price
Net: €
VAT: €

Price
Price on Request

Duration
3 days

For companies and job seekers:
this course is 100% fundable!

Location

Course Language
German

Training Solutions
Connected Classroom

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Reliable services are key to competitiveness. Modern IT organizations are under pressure to deliver faster while maintaining quality. This is precisely where a practical approach to IT service management comes into play.

Key Topics

Service Value System and Value Creation
End-to-End Service Processes
Customer Experience and Service Quality
Continuous Improvement in Daily Operations
Roles, Practices, and Governance

Prerequisites
Basic understanding of IT processes and service structures.

Target Audience
IT professionals, service managers, process owners, project managers

Clear structures, improved processes, and measurable service quality create a solid foundation for sustainable business success and modern IT organizations.

_{Registration for an ITIL^® course requires participation in the corresponding certification exam. The exam fee is already included in the total price of the course. ITIL^®, PRINCE2^®, PRINCE2 Agile^®, MSP®, M_o_R^®, P3O®, MoP^®, MoV^®, AgileSHIFT^®, and the Swirl logo are registered trademarks of the PeopleCert Group. They are used under license from PeopleCert. All rights reserved.}

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Course Content

Key ITIL® Terms and Definitions

Fundamental Concepts of ITIL^®
Key Concepts of the Service Experience

ITIL® experience

Service Stakeholders
Practical Experience and the Four Dimensions of ITIL^®
Practical Application in the Product and Service Lifecycle According to ITIL^®

Record experiences

Key Concepts in Experience Documentation
Evidence of experience

Service lifecycle

Service relationships, agreements, and service processes
Organizations
Customer stakeholders
Service provider stakeholders
Improving the digital user experience

ITIL® and AI

Experience Management in the Context of AI
AI Governance

ITIL® and other frameworks

ITIL^® and DevOps
ITIL^® and PRINCE2^®

Your training will be 100% funded

Our funding schemes are available exclusively to participants who live or work in Germany. Funding is not available outside Germany.

For career starters, job seekers, career changers, startups, experienced professionals, those looking to advance their careers, specialists, etc.

The QCG program for everyone in the company

Further information

The education voucher for all job seekers

Further information

Frequently Asked Questions

What specific benefits does ITIL® Experience Version 5 offer in the workplace?

Structured processes, less chaos in service operations, and measurably better service quality—all of which can be implemented immediately in your daily routine.

Who is the ITIL® Experience Version 5 particularly relevant for?

Ideal for roles in IT services, support, operations, and management who want to efficiently manage and improve processes.

What problems does ITIL® Experience solve in practice?

Unclear responsibilities, slow response times, and inconsistent services are being replaced by clear frameworks.

How difficult is the ITIL® Version 5 exam?

With practical preparation, this is quite achievable—the focus is on understanding, not just rote memorization.

What career benefits does ITIL® certification offer?

Higher market demand, a stronger position in the IT services sector, and clear differentiation on your resume.

How quickly can ITIL® principles be implemented within a company?

Ready to use right after training—many methods can be integrated into existing processes immediately.

Why is ITIL® Version 5 more up-to-date than earlier versions?

A stronger focus on modern IT infrastructures, agile approaches, and real-world service requirements rather than rigid models.

Is ITIL® worth it even if you're not in a management position?

Yes, especially in the field of operational IT, this knowledge leads to greater control, improved processes, and fewer inefficiencies.

Do you have any further questions? Please contact us.

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