ITIL® Experience (Version 5) with Exam

This certification is designed for experienced professionals in IT service management who wish to further enhance their practical impact in their daily work environment. The focus is on competencies related to governance, security, and control. The goal is to strengthen organizational structures, manage processes, and continuously improve service operations.

Several modules are required for the “Practice Manager” certification:

• ITIL^® Foundation as the basic entry level into the ITIL^® framework
• a practice-oriented specialization module, selectable based on professional focus:
  • ITIL^® Monitor, Support and Fulfill
  • ITIL^® Plan, Implement and Control
  • ITIL^® Collaborate, Assure and Improve
• ITIL^® Transformation, with a focus on planning, implementing, and scaling change initiatives within the organization

Coming soon

This qualification pathway is designed for experienced professionals and aspiring leaders who wish to expand their impact within organizations in a targeted manner. The program focuses on managing modern products and services, developing compelling user experiences, and continuously optimizing business and service processes throughout their entire lifecycle.

The following modules are included in the “Managing Professional” certification:

• ITIL^® Foundation as foundational knowledge
• ITIL^® Product
• ITIL^® Service
• ITIL^® Experience
• ITIL^® Transformation – with practical approaches to planning, implementing, and scaling change processes. - Coming soon

This certification enables professionals to effectively link competencies, digital strategies, investments, and leadership with the outcomes of products and services in an environment increasingly shaped by AI. This allows for more informed strategic decision-making and strengthens an organization’s long-term value contribution.

The following elements are required for the “Strategic Leader” qualification:

• ITIL^® Foundation as a prerequisite certification
• ITIL^® Strategy
• ITIL^® Transformation – with a structured approach to planning, managing, and scaling transformation initiatives

Coming soon

The highest level of certification within the ITIL^® framework is designed for experienced IT service management professionals. It demonstrates comprehensive knowledge of key ITIL^® principles, practices, and strategies, as well as the ability to successfully implement them within complex organizational structures.

The ITIL^® Master certifies in-depth practical experience in applying ITIL^® methods and their strategic development in real-world business environments.

The following certifications are required to obtain “ITIL^® Master” status:

• ITIL^® Practice Manager
• ITIL^® Managing Professional
• ITIL^® Strategic Leader

Coming soon

The ITIL^® AI Governance module expands the ITIL^® certification framework to include key aspects of the management and control of AI systems. The focus is on establishing a responsible framework for the use of artificial intelligence within organizations.

Topics covered include risk assessment, transparency of AI decisions, clear responsibilities, and regulatory requirements. A practical orientation supports the secure and traceable integration of AI technologies.

Coming soon