ITIL® Managing Professional Transition (Version 5) with Exam

Price
Net €
VAT €

Price
Price on Request

Duration
5 days

For companies and job seekers:
this course is 100% fundable!
 

Location

Course Language
German

Training Solutions
Connected Classroom

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Modern IT organizations need more than just stable processes. What is required are clear decisions, interconnected services, and a professional approach to managing change, automation, and AI-driven requirements in service management.

Key Topics

  • Development of modern IT service strategies.
  • Value streams and end-to-end service approaches.
  • Integration of Agile, Lean, and DevOps.
  • Efficiently managing digital services.
  • Making business value measurable.
  • AI-driven service and operational models.

Prerequisites
Existing knowledge of IT service management and an existing Managing Professional certification form the technical foundation.

Target Audience
Relevant for IT executives, service managers, process owners, digital transformation roles, and functional departments responsible for modern service organizations.

Practical methods, current frameworks, and strategic perspectives create a strong link between IT operations, business requirements, and modern service development.


Registration for an ITIL® course includes mandatory participation in the corresponding certification exam. The exam fee is already included in the total price of the course. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV®, as well as AgileSHIFT® and the Swirl logo are registered trademarks of the PeopleCert Group. They are used under license from PeopleCert. All rights reserved.

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Course Content
  • Basic Concepts of ITIL®
  • Introduction to digital products and services.
  • Activities within the ITIL® Product and Service Lifecycle Management framework.
  • Basic concepts of experience
  • Key Concepts and Practices
  • Steps for Implementation and Results
  • Success factors and key metrics
  • Managing the entire lifecycle
  • Experience and the four dimensions of ITIL®.
  • Experience with the ITIL® product and service lifecycle.
  • Key concepts of experience capture
  • Evidence of experience
  • Service relationships, agreements, and customer experiences
  • Organizations
  • Stakeholders
  • Improving the digital customer experience
  • AI Management
  • Application of AI in the ITIL® Context
  • ITIL® & DevOps
  • ITIL® & PRINCE2®

Frequently Asked Questions

  • Current best practices, AI-driven service approaches, and modern management skills provide practical insights to expand existing ITSM knowledge.
  • Ideal for ITIL® 4 Managing Professionals who want to address current requirements related to services, governance, and digital transformation.
  • Business value, AI-powered services, end-to-end workflows, governance, agility, and modern service strategies.
  • Today, businesses expect faster decision-making, smarter services, and clearer processes in complex IT environments.
  • The transition consolidates key content into a compact format and efficiently leads to the new Managing Professional designation.
  • Platforms for ITSM, AI-driven automation, service management tools, and data-driven control are particularly relevant in practice.
  • Sought after for roles in IT service management, digital transformation, governance, and service-oriented leadership.
  • Knowledge, practical experience, and certification are directly linked, providing a quick and clear demonstration of competence.
Berlin
Bremen
Dortmund
Dusseldorf
Frankfurt
Hamburg
Hanover
Cologne
Leipzig
Munich
Nuremberg
Stuttgart

Do you have any further questions? Please contact us.