ITIL® Product (Version 5) with Exam

Price
Net: €
VAT: €

Price
Price on Request

Duration
3 days

For companies and job seekers:
this course is 100% fundable!

Location

Course Language
German

Training Solutions
Connected Classroom

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Today, digital products determine market success. Clearly defined services, rapid adaptation, and measurable benefits are becoming a competitive advantage. Structures that provide guidance are becoming increasingly important.

Key Topics

Product-centric service models
Value streams and end-to-end thinking
Integration of ITIL® practices
Agile and DevOps in a service context
Governance and continuous improvement

Prerequisites
Basic understanding of IT service management and digital operating models.

Target Audience
Specialists and managers in service management, product managers, IT strategists

Well-founded approaches ensure greater clarity, better decisions, and robust service structures in the digital environment.

_{Registration for an ITIL^® course includes mandatory participation in the corresponding certification exam. The exam fee is already included in the total price of the course. ITIL^®, PRINCE2^®, PRINCE2 Agile^®, MSP®, M_o_R^®, P3O®, MoP^®, MoV^®, AgileSHIFT^®, and the Swirl logo are registered trademarks of the PeopleCert Group. They are used under license from PeopleCert. All rights reserved.}

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Course Content

Digital products and services

Introduction to Digital Products & Services
Life Cycle Management of Digital Products & Services

Discover

Key Concepts and Practices of the "Discover" Activity
Steps and Results of the “Discover” Activity
Success Factors and Key Metrics of the “Discover” Activity

Design

Key Concepts and Methods of the Design Phase
Steps and Outcomes of the Design Phase
Success factors and key metrics in design

Acquire

Key Concepts and Practices of the "Acquire" Activity
Steps and Results of the “Acquire” Activity
Success factors and metrics of the "Acquire" activity

Build

Key Concepts and Best Practices for the "Build" Activity
Process steps and deliverables of the "Build" activity
Success criteria and metrics for the "Build" activity

Transition

Key Concepts and Best Practices in the "Transition" Area
Process flow and deliverables of the “Transition” activity
Critical success factors and KPIs for the “Transition” activity

Operate

Core Concepts and Practices of the "Operate" Activity
Steps and Outputs of the “Operate” Activity
Success Factors and KPIs of the "Operate" Activity

Deliver

Key Concepts and Best Practices in the "Deliver" Area
Process steps and results of the “Deliver” activity
Success factors and key performance indicators for the “Deliver” activity

Support

Core Concepts and Practices of the "Support" Value-Adding Activity
Steps and Outputs of the “Support” Activity
Success factors and metrics of the “Support” activity

Product and Service Lifecycle According to ITIL®

Holistic Management of the Service Lifecycle
ITIL^®, AI, and other frameworks

Your training will be 100% funded

Our funding schemes are available exclusively to participants who live or work in Germany. Funding is not available outside Germany.

For career starters, job seekers, career changers, startups, experienced professionals, those looking to advance their careers, specialists, etc.

The QCG program for everyone in the company

Further information

The education voucher for all job seekers

Further information

Frequently Asked Questions

What specific benefits does ITIL® Product (Version 5) offer in the workplace?

Structured services, clearer processes, less chaos—directly reflected in efficiency and quality.

Why is ITIL® Product (Version 5) in such high demand right now?

Companies are undergoing a massive modernization of their IT services—and in-depth knowledge of frameworks is becoming a decisive advantage.

What risks arise without ITIL® expertise?

Unclear processes, rising costs, dissatisfied users—the lack of standards is holding back growth.

How practical is ITIL® Product (Version 5)?

Focus on real-world service scenarios, concrete use cases, and methods that can be implemented immediately.

Who should consider ITIL® Product (Version 5) certification?

Relevant for IT services, support, operations, and all roles with process responsibility.

How difficult is the ITIL® Product (Version 5) exam?

Challenging, but with a clear structure and targeted preparation, it is easy to plan and achievable.

What career opportunities does ITIL® Product (Version 5) enhance?

Greater responsibility, better positions, and increased market appeal in the IT services sector.

How quickly do the benefits of continuing education become apparent?

Often immediately: clearer processes, better coordination within the team, and noticeable gains in efficiency.

Do you have any further questions? Please contact us.

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