ITIL® Service (Version 5) with Exam

Price
Net: €
VAT: €

Price
Price on Request

Duration
3 days

For companies and job seekers:
this course is 100% fundable!
 

Location

Course Language
German

Training Solutions
Connected Classroom

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Digital services determine speed, quality, and the customer experience. Clear structures in service management create stability in dynamic IT environments and make services measurable, controllable, and scalable.

Key Topics

  • Service Value System and Modern Service Architecture
  • End-to-End Processes and Value Streams
  • Incident, Problem, and Change in the Context of Real-World Processes
  • Service quality, KPIs, and continuous improvement
  • Integration of agile and traditional methods

Prerequisites
Basic understanding of IT processes and service structures.

Target Audience
Specialists and managers from IT, service management, and support environments

Relevant expertise for stable services, improved processes, and reliable results in an increasingly complex IT landscape.

Registration for an ITIL® course requires mandatory participation in the corresponding certification exam. The exam fee is already included in the total price of the course. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV®, AgileSHIFT®, and the Swirl logo are registered trademarks of the PeopleCert Group. Used under license from PeopleCert. All rights reserved.

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Course Content
  • Introduction to Digital Products & Services
  • Life Cycle Management of Digital Products & Services
  • Key Concepts and Practices of the "Discover" Activity
  • Steps and Results of the “Discover” Activity
  • Success Factors and Key Metrics of the “Discover” Activity
  • Key Concepts and Practices of the "Design" Activity
  • Steps and Results of the "Design" Activity
  • Success factors and key metrics of the "Design" activity
  • Key Concepts and Best Practices in the "Acquire" Area
  • Process steps and results of the “Acquire” activity
  • Success factors and key performance indicators for the “Acquire” activity
  • Introduction to the "Build" Activity: Concepts and Practices
  • Steps, Process, and Outcomes of the “Build” Activity
  • Success Factors and Key Metrics
  • Key Concepts and Methods of the “Transition” Activity
  • Phases and Deliverables of the “Transition” Activity
  • Critical Success Factors and KPIs for the “Transition” Activity
  • Key Concepts and Practices of the "Operate" Activity
  • Steps and Outputs of the “Operate” Activity
  • Success factors and metrics of the "Operate" activity
  • Key Concepts and Practices of the “Deliver” Activity
  • Process and Results of the “Deliver” Activity
  • Success Factors and Key Performance Indicators of the “Deliver” Activity
  • Key Concepts and Practices of Support Activities
  • Process steps and results of support activities
  • Success factors and key performance indicators of support activities
  • End-to-End Lifecycle Management
  • ITIL®, AI, and other frameworks

Frequently Asked Questions

  • Structured processes, fewer disruptions, and measurably better service quality—directly applicable to real-world IT environments.
  • Companies are undergoing a massive modernization of their IT services—up-to-date knowledge of frameworks is increasingly becoming a prerequisite.
  • Without targeted preparation, it’s risky; with a clear understanding of its practical applications, it’s easy to plan for and pass with confidence.
  • More responsibility, better positions, and clear differentiation in the application process.
  • Relevant for anyone who manages, improves, or strategically develops IT services.
  • Unclear processes, inefficient workflows, and poor service quality are systematically reduced.
  • Ready to use immediately upon completion, as the focus is on real-world scenarios and practical methods.
  • Only certified knowledge builds trust with employers and ensures genuine recognition in the market.
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