ITIL® Transformation (Version 5) with Exam

Price
Net: €
VAT: €

Price
Price on Request

Duration
3 days

For companies and job seekers:
this course is 100% fundable!

Location

Course Language
German

Training Solutions
Connected Classroom

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Change is no longer a one-time project but a permanent state of affairs. Successful organizations manage transformation in a targeted manner, integrating strategy, technology, and culture into a cohesive whole. A modern approach provides clarity in complex IT landscapes and enables sound decision-making.

Key Topics

Strategic Management of Transformation
Building resilient service structures
End-to-end value creation and customer focus
Integration of ITIL principles with agile methods
Risks and success factors of transformation initiatives

Prerequisites
Basic knowledge of IT service management or comparable experience

Target Audience
Professionals in IT, project management, service design, and digital transformation roles

Transformation becomes effective when strategy is translated into operational reality. Clear structures and well-founded models ensure sustainable results in dynamic markets.

_{Registration for an ITIL^® course includes mandatory participation in the corresponding certification exam. The exam fee is already included in the total price of the course. ITIL^®, PRINCE2^®, PRINCE2 Agile^®, MSP®, M_o_R^®, P3O®, MoP^®, MoV^®, AgileSHIFT^®, and the Swirl logo are registered trademarks of the PeopleCert Group. They are used under license from PeopleCert. All rights reserved.}

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Course Content

ITIL® Foundation – Summary and Overview of the Transformation

Basic Concepts of ITIL^®
Basic Concepts of ITIL^® Transformation

The ITIL® Transformation Model

Levels, phases, steps, and contextual adaptation in transformation.
Introduction to common patterns for transformation.

Sample Introduction

Key characteristics of the five initiation models.
How does an initiation pattern influence scope, ownership, timeline, and methods?
Description of the tools/methods/techniques that could contribute to the respective initiation pattern.

Governance Models

Common BAU governance models describe
Typical transformation governance models describe
Distinguish between business-as-usual and transformation governance models
How does governance support coordination, decision-making, and monitoring during transformation?

Sample design

Three Execution Patterns
How transformation tasks are carried out using the “Implement,” “Discover,” and “Contain” patterns.
Identifying which execution pattern is suitable for different transformation situations.
Applying the correct execution pattern to simple transformation examples.

End-to-end examples

Describe an example of an end-to-end transformation.
Evaluate an example of an end-to-end transformation.

Measurement, Learning, and Synthesis

Tools, Methods, and Techniques
Measurement and Evidence
Learning and Knowledge Transfer

ITIL® and AI

Transformation in the Context of AI
AI Governance

ITIL® and related frameworks

How ITIL^® and DevOps work together.
The connection between ITIL^® and PRINCE2^®.

Your training will be 100% funded

Our funding schemes are available exclusively to participants who live or work in Germany. Funding is not available outside Germany.

For career starters, job seekers, career changers, startups, experienced professionals, those looking to advance their careers, specialists, etc.

The QCG program for everyone in the company

Further information

The education voucher for all job seekers

Further information

Frequently Asked Questions

Why is ITIL® Transformation (Version 5) so important right now?

Organizations are under constant pressure to change. Clear transformation models reduce risks, accelerate implementation, and ensure measurable results.

What specific problems does this approach solve?

Unclear processes, slow implementation, and a lack of business focus are systematically addressed and transformed into a manageable transformation.

What results are realistically achievable?

Faster time-to-market, higher service quality, and better alignment between IT and business—measurable and sustainable.

Who would particularly benefit from this certification?

Relevant for roles involving responsibility for transformation: IT leadership, service management, and change and project environments.

How does Version 5 differ from previous approaches?

A stronger focus on end-to-end transformation, the integration of modern methods, and a clear practical focus rather than pure theory.

What percentage of the course is hands-on?

The focus is on specific use cases, realistic scenarios, and directly applicable models.

What risks arise without a sound transformation methodology?

Failed projects, high costs, and resistance within the company—often due to a lack of structure and oversight.

How does certification affect career opportunities?

Proven transformation expertise increases market value, opens up new opportunities, and enhances strategic responsibility.

Do you have any further questions? Please contact us.

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