ITIL® Trainings

ITIL® stands for "Information Technology Infrastructure Library" and is the globally recognized standard for best practices in IT service management. In our training courses, you’ll learn how to manage IT services more efficiently and with a greater focus on the customer—from planning through execution.

You’ll be equipped with practical tools and methods that will help you solve problems faster, optimize costs, and increase customer satisfaction. Our trainers are true experts and convey the knowledge in a simple and easy-to-understand way.

Whether you’re just starting out or already at an advanced level—we offer training for all levels. By the end of the course, you’ll not only have expanded your knowledge but also gained the skills to really get started in the world of IT service management.

Go for it! Take the next step in your career and get ready for the future of IT!

 

ITIL® 4 Courses

ITIL® 4 Foundation with Exam

Learn the basics of IT service management with ITIL® 4—concise, practical, and easy to understand. Optimize structures and processes, and improve efficiency and quality. Earn a recognized certificate as proof of your achievement!

ITIL® 4 Specialist Create, Deliver and Support (CDS) with exam

Optimize your IT services! This course teaches you how to ensure effective IT operations and create real added value through agile methods.

ITIL® 4 Specialist Drive Stakeholder Value (DSV) with exam

Improve customer interactions and strengthen long-term partnerships. Use agility, speed, and innovation to make IT future-proof. Auditing is already integrated.

ITIL® 4 Specialist High Velocity IT (HVIT) with exam

Become an expert in the rapid implementation and use of modern IT services. This training will equip you with the skills to successfully implement agile methods, automation, and efficient processes, and optimize IT systems in high-speed environments.

ITIL® 4 Strategist Direct Plan and Improve (DPI) with exam

Expand your skills in IT process optimization! Plan, manage, and improve processes to drive business success and create sustainable value—all with the modern methods of ITIL® 4.

ITIL® 4 Strategic Leader Digital and IT Strategy (DITS) with exam

Develop digital strategies with ITIL® 4! Learn how IT initiatives drive business success and support sustainable digital transformation.


 

ITIL® 4: Tailored to Your Career

ITIL® 4 Certification Paths

The modular structure allows for a targeted focus on areas such as service experience, digital transformation, AI governance, and IT strategy. This results in skills tailored to specific roles.


 

ITIL® 5 Courses

ITIL® AI Governance (Version 5) with Exam

AI in IT service management offers enormous potential—as long as governance, roles, and responsibilities are clearly defined. That is exactly what this is all about.

ITIL® Foundation (Version 5) with Exam

Clear standards in IT service management create transparency, increase quality, and ensure sustainable results. Official certification provides a strong foundation for modern IT organizations.

ITIL® Foundation Bridge (Version 5) with Exam

Efficient IT services are created through clear processes. ITIL® orientation, practical examples, and structured exam preparation help teams implement service management securely and scalably.

ITIL® Experience (Version 5) with Exam

When support issues escalate and processes stall, it’s often because the right framework is missing. Structured service models bring order and increase efficiency and customer satisfaction.

ITIL® Managing Professional Transition (Version 5) with Exam

New requirements in IT service management are emerging faster than ever. Up-to-date knowledge provides structure, clarity, and better decision-making in day-to-day operations.

ITIL® Product (Version 5) with Exam

Without consistent processes, gaps can arise in operations. Standardized approaches bring teams together, boost efficiency, and ensure consistent service outcomes.

ITIL® Service (Version 5) with Exam

The lack of standards leads to chaos in service operations. Well-defined processes provide control, reduce risks, and sustainably improve performance.

ITIL® Strategy (Version 5) with Exam

IT is becoming the driving force within the company. Strategic clarity provides momentum, direction, and a tangible impact on key business objectives.

ITIL® Transformation (Version 5) with Exam

Growing demands are clashing with rigid structures. Modern transformation approaches create flexibility, improve service quality, and ensure long-term competitiveness.


 

ITIL® 5 Tailored to Your Goals

ITIL® 5 Certification Paths

ITIL® 5 combines service management with current topics such as AI governance, transformation, product management, and customer experience. The certification paths support targeted professional specialization.


Frequently Asked Questions

  • ITIL® is particularly relevant for the planning, delivery, management, and continuous improvement of digital products and services. Typical responsibilities include the service desk, service management, IT operations, product management, and IT governance. Clear responsibilities, aligned value streams, and measurable service quality facilitate collaboration between IT, business units, and management.
  • The appropriate certification depends on your area of responsibility and level of experience. The Foundation certification lays the groundwork, while advanced modules deepen your expertise in service management, digital products, strategy, transformation, or customer experience. This allows ITIL® to be tailored specifically to roles such as service manager, product manager, IT operations manager, or digital transformation lead.
  • No extensive prior knowledge of ITIL® is required to get started with the Foundation certification. However, practical experience with IT services, support, processes, or digital products makes it easier to understand the concepts. For advanced certifications, different prerequisites apply depending on the module and certification path, which is why existing ITIL® certifications should be taken into account when making a selection.
  • ITIL® can be used, for example, for incident management, service requests, continuous improvement, and the design of value streams. Processes and responsibilities become more transparent, interfaces between teams become clearer, and decisions are more strongly aligned with measurable results. This is particularly relevant for complex IT services, digital products, and cross-organizational workflows.
  • Key approaches include Guiding Principles, Value Streams, Continual Improvement, and Management Practices. In ITIL® 5, depending on the specialization, additional methods such as Value Stream Mapping, Objectives and Key Results, or models for AI governance are included. These enable services, products, and change processes to be analyzed, managed, and further developed in a structured manner.
  • ITIL® increasingly integrates modern service management structures with AI governance and the responsible use of AI. Among other things, it focuses on responsibilities, transparency, risks, and governance. This is important when AI and automation are integrated into digital products, services, decision-making processes, or operational workflows while still needing to remain controllable.
  • An ITIL® certification demonstrates expertise in the professional management of digital products and services and is relevant for a variety of IT roles. Particularly for roles in service delivery, IT operations, product management, transformation, or strategic IT governance, it provides a clear demonstration of competence and enables targeted professional development through a series of progressive certifications.
  • Difficulties often arise when ITIL® is viewed merely as a rigid process model. A more sensible approach is to adapt its application to actual needs, with clear responsibilities, measurable goals, and continuous improvement. Value stream mapping and data-driven decisions can also help identify where processes are stalled, where unnecessary steps arise, or where services fail to deliver their expected benefits.