AI+ Customer Service Practitioner™

Price
Net: 397,00 €
VAT.: 75,43 €

Duration
1 day

For companies and job seekers:
this course is 100% fundable!

Location

Course Language
German

Training Solutions
WalkIn^®

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Modern service experiences emerge where technology is strategically deployed to combine speed, quality, and personalization. The focus is on intelligent solutions that understand customer needs and redefine processes.

Key topics:

Use of AI in omnichannel service
Automated ticket and inquiry processing
Sentiment analysis and customer feedback evaluation
Scalable service architectures
Integration of AI into existing systems

Prerequisite
Basic experience in digital customer service or the CRM environment

Target audience
Service managers, CX strategists, product managers, digital teams

A strategic understanding of the targeted use of AI opens up new perspectives for efficient, scalable, and customer-centric service processes in a digitally driven economy.

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Course Content

Introduction to AI in Customer Service

Overview of AI
The Importance of AI in Customer Service

Understanding AI Technologies

Overview of Machine Learning
Natural Language Processing (NLP)
Deep Learning and Neural Networks
AI-powered analytics

Data collection and analysis

Collection of Customer Data
Data quality and integrity
Analysis of data to gain insights
Applying insights to improve customer service

Implementation of AI solutions

AI Solutions for Customer Service
Integration into customer service systems
Training and Change Management
Measuring the Impact of AI on Customer Service

Optimizing the Customer Experience

Using AI to Create Personalized Customer Interactions
Improving service efficiency with AI
Case Studies: Successful AI Implementations in Customer Service

Ethical Considerations and Trust

Ethical Use of AI in Customer Service
Building Trust Through Transparency
Compliance with data protection regulations

The Future of AI in Customer Service

Emerging Trends and Advances in AI Technologies
Innovative Use Cases for AI in Customer Service
Preparing for the Further Development of AI in Customer Service
Ethical and social aspects

Developing an AI Strategy

Develop a strategic plan for the implementation and further development of AI
Foster an AI-driven corporate culture
Overcome challenges and measure success
Consider ethical and societal aspects

Optional Module: AI Agents for Customer Service

What Are AI Agents
Types of AI agents
Applications and trends of AI agents in customer service

Your training will be 100% funded

Our funding schemes are available exclusively to participants who live or work in Germany. Funding is not available outside Germany.

For career starters, job seekers, career changers, startups, experienced professionals, those looking to advance their careers, specialists, etc.

The QCG program for everyone in the company

Further information

The education voucher for all job seekers

Further information

Frequently Asked Questions

How is AI measurably changing customer service in everyday life?

Automated responses, more accurate analyses, and 24/7 support significantly boost efficiency and customer satisfaction.

What specific results can be achieved through this course?

Faster processing times, less manual work, and consistent service quality across all channels.

Which tools and applications are used in a practical context during the course?

Chatbots, voicebots, AI-powered assistance systems, and analytics tools—ready to use for support, ticketing, and customer insights.

How does the course help reduce support costs?

Intelligent automation reduces the volume of routine inquiries and allows resources to be focused specifically on complex cases.

Why is now the right time to invest in AI service capabilities?

Companies that automate early on are setting new standards for speed and customer experience.

How can existing support processes be optimized using AI?

Existing processes are analyzed, automated, and made more efficient through data-driven decisions.

What risks arise when AI is not used in customer service?

Slow response times, rising costs, and declining customer satisfaction when competing with industry leaders in digital transformation.

Who benefits from certification in the long term?

Teams and companies that want to build scalable, modern customer service and remain competitive in the long term.

Do you have any further questions? Please contact us.

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0800 258 258 055

website@newhorizons.de

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