Mastering Positive Assertiveness
Price Net € VAT €
Price Price on Request
Duration
2 days
Location
Course Language English
Training Solutions Online Live
Positive assertiveness strengthens self-confidence and promotes respectful interaction with others. Those who are able to express their needs and desires clearly and confidently without overpowering others gain more control over their own lives and improve relationships.
Topics:
- Understand how important it is to express your own opinion without ignoring the opinions of others.
- Learn how to formulate messages clearly, directly, and respectfully.
- Learn how to communicate and maintain boundaries in a respectful manner.
- Develop techniques for addressing conflicts constructively and finding solutions that are acceptable to everyone involved.
- Use body language and voice in a targeted way to appear more confident and authentic.
Positive and assertive communication techniques make everyday life easier and relationships more harmonious.
- Self-confidence vs. assertiveness
- The four communication styles
- Distinguishing assertiveness from passivity, aggressiveness, and passive-aggressive behavior
- Listening vs. distinguishing what you hear
- Promoting empathetic listening
- Use different types of questions: open, clarifying, closed
- Turning negatives into positives
- Managing appearance
- Recognizing nonverbal communication
- Make a positive first impression
- Speaking confidently
- Relaxation and reducing anxiety
- Dealing with difficult people
- Building trust and rapport
- Appreciating different communication styles
- Overcoming barriers and reaching agreement
- Applying PEGASUS
- Acting tactically
- Choosing the right form of communication
