Providing Outstanding Customer Service
Price Net € VAT €
Price Price on Request
Duration
2 days
Location
Course Language English
Training Solutions Online Live
Excellent customer service is essential for the success of a company. Customers want not only products or services, but also an all-round positive experience. Those who meet this demand build long-term customer relationships and ensure enthusiastic regular customers.
Topics:
- Anticipating customer needs and responding to individual requests.
- Effective communication in dialogue – from initial contact to after-sales service.
- Finding fast and efficient solutions for every challenge.
- Getting the best out of every situation with a positive attitude and empathy.
- How trust is built and long-term relationships are maintained.
- Strategies for staying one step ahead and providing the highest level of service.
Outstanding customer service is no coincidence – it is achieved through clear strategies, commitment, and a strong service culture. Those who master these principles always stay one step ahead and guarantee satisfied customers.
- Understanding the customer
- Understanding the customer service role
- First impressions count
- Positive customer feeling
- Controlling emotions
- Identify customer needs
- Avoiding assumptions and prejudices
- Meet basic needs
- Exceed expectations
- Build long-term relationships
- Use body language
- Addressing problems
- Observe online etiquette
- Seek feedback
- Handling complaints effectively
- De-escalating anger
- Finding common ground
- Remaining calm, respectful, and objective
- Inspire customers
- Make an impression
