55342 Supporting and Troubleshooting Windows 11

Price
Net €
VAT €

Price
Price on Request

Duration
4 days

For companies and job seekers:
this course is 100% fundable!
 

Location

Course Language
English

Training Solutions
Online Live

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Windows 11 is shaping modern IT landscapes with new security standards and enhanced management features. Professional support requires precise diagnosis, a structured approach, and detailed technical knowledge.

Key topics

  • Client architecture and system administration.
  • Troubleshooting startup, update, and performance issues.
  • Device configuration and policy control.
  • Analyzing network and access problems.
  • Backup, recovery, and security mechanisms.

Prerequisite
Experience in IT support and basic knowledge of Windows clients.

Target audience
IT support staff, administrators, service desk teams.

Competent error analysis and secure administration enhance efficiency, minimize risks, and ensure a high-performance Windows 11 infrastructure in the digital work environment.

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Course content
  • Windows 11: a summary
  • New features in Windows 11
  • Important differences from Windows 10
  • Overview of changes to the user interface
  • System architecture and subsystems (Linux, Android)
  • Problems with installation and setup
  • Necessary hardware requirements
  • Differences from Windows 10
  • Common reasons for update problems
  • Tips for common troubleshooting
  • Introduction to troubleshooting tools
  • Task Manager functions
  • Resource Monitor overview
  • Performance Monitor in detail
  • Revised "Settings" app
  • Overview of administration tools
  • Using Remote Desktop
  • Using Quick Assist
  • Using Windows Admin Center
  • Getting started with PowerShell
  • Performing PowerShell remoting
  • Enabling PowerShell remoting
  • Configuring trusted host systems
  • Start deployment
  • Windows 11 Recovery Options
  • Customize registration
  • Fix startup problems
  • Restore BitLocker protection
  • Fix system service errors
  • Reset your computer
  • Analysis of hardware malfunctions
  • Guidelines for controlling hardware installation
  • Resolving driver issues
  • Detect faulty network and TCP/IP settings
  • IPv4 subnet check to identify faulty devices
  • Adjusting network configuration
  • Solve network connection problems
  • Fix DNS problems
  • Customize remote access overview
  • Fix VPN connection errors
  • Group policies at a glance
  • Correcting client configuration errors
  • Fixing errors when applying GPOs
  • Secure and trusted boot, UEFI, and TPM requirements
  • Set up network defense with Windows Defender Firewall
  • Using advanced features of Windows Defender Firewall
  • Installing Credential Guard, Exploit Guard, and Application Guard
  • Configuring Windows Hello
  • Troubleshoot sign-in issues
  • Troubleshooting user settings
  • Set up UE-V and troubleshoot
  • Set up and optimize folder redirection
  • Fix file permissions
  • Repair printer
  • Restore data in Windows 11
  • Solving desktop application problems
  • Managing Windows app instances
  • Controlling application management
  • Customizing AppLocker policies
  • Resolving app compatibility issues
  • Setting up kiosk mode
  • Check system performance
  • Control Windows Update
  • Update setup for businesses
  • Fix update errors

Frequently asked questions

  • Typical sources of errors, structured diagnostic methods, and professional solution strategies for Windows 11 environments in companies are covered.
  • For IT support, helpdesk, and system administration teams who want to support Windows 11 clients and resolve issues efficiently.
  • Update errors, performance issues, network disruptions, driver conflicts, login errors, and security warnings.
  • Event Viewer, Task Manager, Device Manager, PowerShell, and built-in diagnostic and recovery features.
  • Yes. Typical update issues and strategies for stable patch management are part of the content.
  • Systematic: Analyze the problem, narrow down the cause, use the appropriate tools, document the solution.
  • Faster troubleshooting, less downtime, and greater stability for Windows 11 systems.
  • Stronger profile in IT support, system administration, and endpoint management. Expertise in Windows 11 is in high demand.
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