Service Desk Trainings

CompTIA
ITIL® 4
ITIL® 5
Microsoft

Service desk training is the perfect way to learn important IT support skills. It teaches you how to handle customer inquiries, troubleshoot problems, and manage systems. With these skills, you can solve problems faster and make workflows more efficient.

CompTIA

CompTIA A+ Certification

Computers, networks, and security under control: This program provides the knowledge you need to get started in IT support. Hardware, software, troubleshooting, and customer service—explained in a compact, practical way and optimally structured to prepare you for the job.

CompTIA Network+ Certification

Improve your skills in network infrastructure, security, and administration. Prepare yourself for exciting tasks and expand your knowledge in a future-oriented, dynamic field.

CompTIA Security+ Certification

In this course, you will learn the basics of cybersecurity. You will learn how to recognize attacks, apply security strategies, and protect corporate networks from threats.

CompTIA Tech+ Certification

Sound IT knowledge creates the basis for future-proof opportunities. Hardware, software, and networks explained in an understandable way, applied in a practical manner, and valuable for your career. The perfect foundation for getting started with modern technologies with confidence.

ITIL® 4

ITIL® 4 Foundation with exam

IT service management according to ITIL® 4 offers practical insights into optimizing processes and structures. Perfect for anyone who wants to increase efficiency, quality, and customer satisfaction. Course completion with recognized certificate – ideal for beginners and experienced professionals.

ITIL® 4 Specialist Create, Deliver and Support (CDS) with exam

You will learn practical techniques for efficiently developing, delivering, and managing IT services. This involves smart methods that increase efficiency and optimize work processes to ensure that operations run smoothly.

ITIL® 5

ITIL® Foundation (Version 5) with Exam

Forward-looking technologies are created through architectures that intelligently combine AI, cloud, and data. Scalable systems, high performance, and sustainable innovation create the framework for tomorrow's smart, efficient IT solutions.

ITIL® Foundation Bridge (Version 5) with Exam

A fresh look at IT service management. ITIL® best practices, clear examples, and solid exam preparation help you manage services more efficiently, organize processes, and lead teams with confidence.

Microsoft

MD-102 Microsoft 365 Endpoint Administrator

Learn how to manage Microsoft 365 as an endpoint administrator. The course shows you how to set up and monitor end devices and implement security policies to ensure a stable and secure IT environment.

MS-700 Managing Microsoft Teams

This course teaches how to manage Microsoft Teams efficiently. It covers skills for planning meetings, managing users, and configuring the Teams environment to promote productive collaboration.